For letting agents & property managers
Property maintenance that reduces chasing and admin
Send the issue once. Velvet Maintenance can coordinate access, assess the work, quote where required, complete the repair and report back clearly.
A practical maintenance partner
Built around the way property teams actually work
The value is not just completing the repair. It is reducing the number of calls, messages, contractors and loose ends your team has to manage.
Reactive maintenanceDay-to-day repairs and faults across managed properties.
Tenant & access coordinationAttendance can be arranged directly with occupants where authorised.
Clear quotation & authorisationCosts and scope agreed before larger works proceed.
Photo completion evidenceUseful for closing jobs internally and updating landlords.
Void & turnaround worksMultiple items coordinated between tenancies.
Workflow
Simple enough for one repair. Structured enough for repeat work.
Instruction
Send the property, issue, contact details and any photos.
Triage
We establish urgency, likely trade and access requirements.
Quote
Where needed, we provide a clear scope and quotation.
Attendance
The correct trade is scheduled and the work is carried out.
Close-out
We send completion notes and photographs.
Invoice
Property and job references help your accounts team reconcile costs.
For Cambridge property teams
Looking for a dependable maintenance contractor?
Contact Velvet Maintenance to discuss reactive maintenance, void works or ongoing portfolio support.